• Full Time
  • Paris

I’m currently looking for an experienced HR / Service Now Project Manager to support a client of mine with a global transformation project

The contractor will be in charge of defining :

– Project Vision

– Expected business outcomes

– High-level project timeline

– Project organization

– Work-in-progress As-Is process definition

– To-be process definition

– Work-in-Progress Product backlog

– Solution design

Skills and experience:

· Experience working remotely with an international team spread all around the world

· Experience implementing transformation change at an international company

· Knowledge of ON/CROSS/OFF-boarding best practices, processes and systems

· Experience with implementation of ServiceNow Employees Workflows supporting ON/CROSS/OFF-boarding processes

· Proven experience with driving & leading change

· Knowledge of ServiceNow ITSM & HR Service Delivery workflows, Knowledge management, Community of interests, Virtual agent with NLU, Case management, Journey Accelerator, ML, Step-by-step navigation, process mining, CSAT, NPS, Analytics, Mobile version and ServiceNow Integration and automation capabilities

· Strong negotiation and stakeholder management skills with business outcome mindset to drive and lead change adoption and approaches resistance to change with facts and objectivity

· Excellent written & verbal communication

· Fluent in English. French is a plus

· Experience working in an Agile, DevOps environment

· Working knowledge of Microsoft office and collaboration tools

To apply for this job email your details to nicolas.baldacchino@edrltd.com.